camp david retreat privacy policies
By calling or texting 1-800-813-2689, customers agree to receive text messages. If you no longer wish to receive text messages, you may opt-out at any time by replying "STOP".
1. Phone Calls and Communication
When you contact us via phone or receive phone calls related to your reservation, we may collect and process the following information:
a. Caller Identification: We may collect the phone number associated with your call, or the phone number calling the property manager or reservation center.
b. Call Recordings: We may record phone calls for quality assurance, training, and verification purposes.
c. Communication Content: We may collect information related to the purpose of the phone call, such as booking inquiries, special requests, or issues reported during your stay.
2. How We Use Your Phone Information
We use the collected phone information for the following purposes:
a. Reservation and Guest Services:
To assist you with inquiries, bookings, and reservation-related matters.
To address your questions, requests, or issues regarding your stay.
b. Quality Assurance:
To monitor and improve the quality of our customer support services.
To train our staff to provide better assistance and information.
To comply with legal obligations, including verifying and documenting certain phone interactions.
3. Information Sharing
We do not sell, trade, or rent your phone information to third parties. However, we may share your phone information with the following parties:
a. Service Providers: We may share your phone information with trusted service providers who assist us in delivering our services, such as property managers or maintenance personnel.
b. Legal Obligations: We may disclose your phone information if required by law or government authorities, or to protect our rights, privacy, safety, or property.
5. Your Rights and Choices
You have the right to request access to the phone information we hold about you and request corrections or deletions. If you have any concerns about the phone information we collect, please contact us using the information provided below.
6. Contact Us
If you have questions, concerns, or requests regarding your phone information, please contact us:
We value your privacy and strive to provide transparent communication about how we handle your phone information. This policy is subject to periodic updates, and any changes will be posted on our website with the effective date.